CarePort’s Lissy Hu, powered by WellSky

Lissy Hu, MD, MBA, CEO and Founder of CarePort, powered by WellSky, a Boston-headquartered healthcare software company, is one of 10 up-and-coming healthcare leaders featured in the annual Managed Healthcare feature Executive.

Lissy Hu, MD, MBA

I immigrated from China to the United States with my parents when I was 5 years old. Inspired by my father’s love of science and my mother’s career as a nurse and home health aide, I decided to pursue medical school. I got my BA in pre-medical studies and sociology from Columbia University. I went on to simultaneously earn an MBA from Harvard Business School and an MD from Harvard Medical School.

The biggest leadership highlight of my career has been watching CarePort grow. I always knew the platform was filling a gap in the market, but I could never have imagined the company would gain so much trust from major medical players, resulting in two successful acquisitions – the most recent, by WellSky in December 2020. Developing CarePort and ensuring that all employees had a home in this next stage of the company’s life has been one of my greatest professional accomplishments to date.

Why did you decide to pursue a career in healthcare?

While a student at Harvard Medical School and Harvard Business School, I noticed an immediate, unaddressed need in healthcare – to improve patient outcomes by streamlining patient care transitions from care acute to post-acute care.

The company was founded when I submitted a winning business plan for this idea in the 2012 Harvard Business School Social Enterprise Business Plan Competition, which provided me with the funding required to launch CarePort.

Now, CarePort connects more than 1,000 hospitals with more than 130,000 post-acute care providers to deliver real-time data and actionable insights to ensure patients receive the best possible care while navigating the continuum of care. .

What professional achievement are you most proud of and why?

CarePort is my proudest career accomplishment because I built the company with a team. It’s always better to achieve something with others, and building a business is truly a team sport. It has been extremely rewarding to watch my vision improve over time as people from all walks of life contribute to it in service to our healthcare system and our patients.

What is the hardest part of your current job?

As the company grows, the challenges it faces are constantly changing. I always try to balance solving today’s problems with looking around the corner and preparing for what’s to come.

What is your organization doing to address equity in health care?

As a medically trained physician, I know it is critical to address the social determinants of health (SDOH) of patients, including an individual’s access to nutritious food, transportation, housing safe and social relationships, to achieve true well-being. As health care delivery shifts towards home care, CarePort provides access to a broader network of post-acute care providers, including home and community health care organizations that meet patient needs in SDOH. It also allows providers to better engage patients in making informed decisions about their care.

If you could change one thing about healthcare in the United States, what would it be?

I would change the American healthcare system so that providers, payers and patients are better connected. Technology helps us connect the dots better, but many silos persist in the system today. In order to improve connections and break down these silos, all critical stakeholders involved in a patient’s care should be able to identify, track and manage patients across the continuum of care due to failures in the coordination of care – the technology that enables this will not only improve healthcare costs, but also lead to better patient outcomes.

How to avoid burnout?

Staying close to CarePort’s mission helps me avoid burnout. I regularly reflect on what I’m doing to make sure I’m focusing on actions that move the business forward and focusing on tasks that make a difference.

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