Hyper-Automation: How to Accelerate MS Teams Business Telephony

Fact: A relatively small percentage of something very large adds up to a very large number.

When that number is expressed in cold hard cash, it’s a truism that resonates.

In an enterprise IT context, this means that any per-seat cost savings for large-scale, multi-site, multi-thousand employee multinational organizations can dramatically increase bottom line results.

Innovative companies are looking for this type of savings.

And when they turn out to have the added benefit of improving the digital work environment and user experience, they rightly raise eyebrows.

Having helped hundreds of thousands of organizations around the world stay productive throughout the shutdowns of the past two years, Microsoft Teams is one example.

But many companies are now taking the next step by adding enterprise voice capabilities, seamlessly integrating their traditional telephony into the unified sliver of the Microsoft stack.

However, change on this large scale is difficult.

Of course, there are ad hoc tools to help you out a bit.

Indeed, Microsoft’s built-in PowerShell technology can open some of the required doors.

But the most innovative companies of all are not risking a piecemeal approach to such potentially game-changing strategic change.

Instead, they turn to the channel where, as is so often the case, success comes in the form of an expert partner who has done it before.

“There’s no doubt that Microsoft Teams has been one of the biggest stories of the past two years, but organizations are now keen to push the platform further by adding enterprise voice telephony,” says Tim Jalland, Microsoft Solution Manager at VOSS, a global provider of digital workspace management softwarewhose new automated migration software “Give Microsoft Teams A Voice” does all the heavy lifting on this journey.

“It is possible for companies to consolidate all their communication channels on the MS Teams platform and therefore do not need separate telephony systems.

“It’s internal and external email, messaging and voice calls, all accessible from a single interface through any connected device, anywhere, anytime.

“It’s a now proven strategy for improving productivity and efficiency that aligns with the world’s inexorable transition to the cloud.

“It also allows businesses to consolidate legacy hardware and licensing while simultaneously supporting new hybrid ways of working that everyone recognizes are here to stay.”

But, crucially, it’s not just the day-to-day deliverable results of voice-enabled MS Teams that possess the power to transform.

In a corporate environment, this is the automating of that integration and migration that can add the most value.

Take, for example, the major European financial organization that approached VOSS with a project affecting 55,000 Microsoft users worldwide.

They had a multi-year plan to manually migrate users from disparate voice platforms to the Microsoft Teams phone system, to harness the value that an integrated Microsoft solution – including voice – would deliver.

VOSS automated the migration process, reducing the transformation time to 6 months and reducing the budget by 50%.

Or there’s the American manufacturer who wanted to migrate over 100 franchises, each with their own voice platform, onto a single instance of Microsoft Teams at a very short notice.

VOSS automated and standardized the process in less than 3 months.

“More and more companies are looking to place their enterprise voice strategy under the Microsoft umbrella, for a seamless single-vendor experience,” says Jalland.

“We make this journey simple”

The VOSS package is a three-phase cloud service that includes stages for discovery; mapping and transformation; and automation management.

It begins with an in-depth data discovery of the existing telephony system, highlighting the current voice inventory and configuration, and identifying potential issues, dependencies, and considerations.

Popular Cisco, Avaya, and Skype platforms are supported along with other legacy PBX systems, and everything is kept securely in an SQL database so the process can work at scale.

Next, it deploys advanced business logic, transformation rules, and filters; and “batch upload” to automate and streamline the migration process, taking the existing voice service and enabling it in Microsoft Teams.

It’s a fast, error-free approach to moving a live service, with downtime kept to an absolute minimum.

Finally, it provides ongoing review of user setup on Microsoft Teams, including day-to-day service management, through a dedicated and intuitive portal, establishing an internal Microsoft Team expert and facilitating service management support. post migration.

The speed of delivery – an average of 90 days, compared to up to a year with some competitors – provides VOSS customers with a much faster time to benefit and better user adoption.

Inherent automation eliminates errors and duplication; improved efficiency reduces demand on internal resources; and there’s unlimited flexibility to fit a range of usage scenarios.

“We are extremely excited about the opportunities that exist for large enterprises to take their Microsoft Teams capabilities to the next level,” says Jalland.

“We are acutely aware of the transformation of these opportunities because we see them in action.

“Now is the time to make your voice heard.”

  • To learn more about how VOSS can help your business and your customers’ business adapt and thrive, Click here

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