The spectrum widens for process intelligence of software robots



Software robots work for humans. Usually now abbreviated from the full term software robots to simply “bots”, a bot is software responsible for performing some (and sometimes all) of the tasks that a human can perform when interacting with a graphical user interface (GUI). on the screen. . Characteristically classified as belonging to the robotic process automation (RPA) software subgenre, bot platforms have emerged as one of the fastest growing areas of technology over the past decade.

Early bots are now slightly ridiculed as simple screen scrapers, i.e. now relatively basic software capable of tracking user interactions in form-based scopes to observe entered values, the options selected in the drop-down menus and the buttons clicked.

The second and third ages of bots

If screen scrapers were the first age of robots, the second age saw the development of full RPA platforms with new connectivity conduits and the ability to take on both front-end and back-end automation responsibilities. -end. If there is a third age at dawn (and this is just illustrative, there are no official ages as such), then now is the time when bots are starting to be able to deal with it. interactions with multiple applications within complete business processes.

Automation firm Blue Prism is working to align and grow in this flow of bot development by integrating with digital intelligence specialist Abbyy. With an initial foundation in document capture and management, Abbyy is now working more broadly to deliver its business intelligence technologies, which include process intelligence know-how to analyze entire business workflows. .

Covering inter, intra and extra-departmental business processes, Abbyy Timeline offers both task and process exploration technology. Using artificial intelligence (AI), he builds a [software] twin of a business process, real-time analysis to identify bottlenecks, then predict future outcomes to aid decision making.

The extension of the already established partnership between the two aforementioned companies has now created Blue Prism Process Intelligence Powered by Abbyy Timeline for the Blue Prism automation platform. The software works seamlessly with Blue Prism’s native process capture feature for automation. The idea is that users can identify opportunities for automation and, from the data presented, produce process definition documents (PDDs) to optimize the discovery and design of their automations.

Abbyy’s process monitoring technology will also allow Blue Prism customers to monitor their end-to-end processes, both automated steps (bots) and non-automated elements to ensure process integrity is maintained.

Automation (s) in the plural, it is now a term

Still likely to register as a spell check error or grammatical mismatch at best, the term automations (plural) is now a de facto way for the IT industry to describe a group of orchestrated software bot actions that are ‘unite to become a next-level process intelligence capture. with its individual singular automation actions.

Blue Prism Process Intelligence Powered by ABBYY Timeline empowers automation teams to make fact-and-data-based design and optimization decisions for their RPA initiatives and extends the capabilities of the digital workforce with a advanced process understanding, ”commented Ulf Persson, CEO of Abbyy.

Persson says its expanded partnership with Blue Prism represents the importance of codeless solutions. He insists that there is substance to the claim that Abbyy Timeline offers “competitive differentiators” to conventional process exploration tools in that it will support the widest range of types. with a rich set of real-time process analysis and monitoring tools.

Blue Prism Process Intelligence combines desktop user interaction data with process details extracted from system event data and creates detailed models of each process for analysis, optimization, monitoring and predictive analysis . Integration with Blue Prism Capture then allows the user to import these models into the company’s Capture product, where they can be edited and sent to the design studio.

“Giving our customers the ability to industrialize process discovery across the enterprise not only enriches their automation roadmap, but also speeds time to market for product design and delivery. ‘automation,’ said Jason Kingdon, CEO of Blue Prism. “This new offering underscores our commitment to providing our customers with the best technologies in the market, not only by offering them increased productivity and return on investment, but by facilitating true digital transformation and the ability to scale rapidly. “

Citizen automation

Where does bot, automation, and RPA go next? The answer here is the same as for many rapidly emerging technologies – democratization. The process of democratizing bot technology doesn’t just see these tools being used, applied, and even created by so-called “citizen automatons,” which essentially means businessmen and workers outside. of the software engineering team.

As always with any push towards the democratization of software tools, companies will need to put in place policy controls as well as access privilege gates and controls. These steps are to ensure that users aren’t suddenly able to start capturing process intelligence in places they shouldn’t interfere and – God forbid – then plug the results of those functions into broader or higher level strategic business processes.

Blue Prism and Abbyy claim that this integration bridges a critical gap that previously existed between process exploration and process automation by ingesting processes and tasks, automating the creation of digital workers … and then tracking the results back. on investment (ROI) and monitoring process compliance. .

Feel the need for the best of the breed

“We have strong relationships with many leading automation vendors including RPA, BPM and others, and we are committed to continuously improving seamless access to our solutions for our common customers with all of these partners. We believe organizations deserve the right to choose the best solution to their problems and not be subject to vendor lockdown. Our ultimate goal is to optimize to serve our customers, ”added Persson.

When Persson says “the best automation vendors,” he’s probably referring to Abbyy’s existing partnerships, as he then leaves the door open to new partnership relationships at any level that his company can strategically reach over the course of. days, weeks and months to come.

We know that Abbyy is already closely associated with UiPath, but as a fairly direct competitor to Blue Prism, UiPath bots are not in the shared comments at this time, nor for that matter those of Automation Anywhere, Pega or the the usual dubious RPA offerings from all of the large-scale enterprise software giants, from Oracle to IBM to SAP to IBM and everywhere in between.

That being said, there are clearly many more partnerships to be forged in this sector of the industry, as RPA automation strives to apply to more platforms using more operating systems than more than one operating system. ‘apps and across more device form factors.

Robots are coming, but it’s not a dystopian rise of robots, the smartest humans are still in charge. That’s why they call it process intelligence.


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